REFUND POLICY ↩️🐕

We want you and your pup to be happy. If something isn’t right, we’ll do our best to fix it. Here’s the deal.

1. Return Window

You have [30] days from the delivery date to request a return. Requests after [30] days may be denied.

Items must be:

• Unused, unworn, unwashed
• Free of pet hair, dirt, and odors
• In original packaging with tags attached
• Include proof of purchase/order number

2. Non-Returnable Items

For health, safety, and hygiene reasons, we can’t accept:

• Used or washed items
• Items with pet hair, odor, or stains
• Final sale / clearance items
• Gift cards
• [Custom/personalized items]

Dog carriers may be returned only if unused and in original condition. Please try on indoors over clean clothing and avoid pet hair.

3. How to Start a Return

Email [instarintern8@ververa.shop] with:

• Subject: Return — Order #[____]
• Reason for return
• Photos if damaged/defective/wrong item

We’ll send return instructions and the return address. Do not ship returns without approval. Returns sent without approval may be refused.

4. Refunds

Once we receive and inspect your return, we’ll notify you. Approved refunds are issued to the original payment method within [5–10 business days]. Your bank may take extra time.

Original shipping fees are [non-refundable / refundable if our error]. Return shipping is paid by [customer / us if defective].

5. Exchanges

Want a different size or color? The fastest way is to return the original item and place a new order. If you need sizing help, email us before ordering — we’re happy to help. 🐾

6. Damaged, Defective, or Wrong Item

Contact us within [7] days of delivery with your order number and clear photos. We’ll send a replacement or refund, and we’ll cover return shipping if it’s our mistake.

7. Late or Missing Refunds

If you haven’t received a refund:

• Check your bank account again
• Contact your credit card company — posting can take time
• Contact your bank

If it’s still missing, email [instarintern8@ververa.shop].

8. Sale Items

Sale items are [final sale / returnable within 14 days]. Clearance items are final sale. Promotions cannot be applied retroactively.

9. Cancellations

We process orders fast. If you need to cancel, email [instarintern8@ververa.shop] immediately. Once an order ships, it can’t be canceled. You can start a return after delivery.

10. Contact

Questions? [instarintern8@ververa.shop] — we’ll help you sort it out. 🦴